Residents Permits – Parking.Brussels
As Program Manager for ParKKing, I lead the end-to-end delivery of the Residents Permits card system for Parking.Brussels — a complex, multi-stakeholder program spanning multiple organizations, from software development teams to executive leadership at CEO and General Manager level.
What I delivered
- Managing full program delivery across both the technical and operational workstreams — ensuring alignment between development, operations, and the client
- Coordinating a wide stakeholder landscape spanning multiple companies, from engineers and architects to C-level executives and public sector decision-makers
- Owning program governance: planning, risk management, status reporting, and escalation across all involved parties
- Bridging technical delivery with operational readiness — ensuring the solution is not just built, but deployable, supportable, and fit for purpose
- Maintaining momentum and clarity in a complex public sector environment where timelines, compliance, and stakeholder expectations must all be managed in parallel